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CUSTOMER FOCUS
Customer satisfaction is measured, introductory information (use,
maintenance, start-up, spare part), catalogues etc. are prepared for the
products and customer tastes are gathered, works are carried out for
continuous improvement by receiving the after sale service information,
customer complaints and employers’ corrective action suggestions and by
analysing the results.
a- Relationships with the Customer
Information about the regulatory requirements and legislations are given,
terms of use of the product are explained and submitted to the customer
in written together with the product; the competence of fulfilling the
contract terms before making a contract in order to guarantee that the
requests of the counter party are determined and met completely and
correctly.
The terms and equipment not stated by the customer but required are
explained.
The necessary services are provided within the guarantee period
stipulated by the law after delivering the product. Betonsen Makine
Ltd.Şti. provides these kind of services of its by means of the centre
service that it established in itself.
In the event that the customer demanded periodical maintenance except
for the services within guarantee period after delivering the product,
such actions are transferred upon the interview of both parties.
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